Thank you for choosing to visit our Website and/or use our Services.

We set out below terms that apply to anyone who visits our Website or uses our Services.

1. Introduction

1.1 Our Purpose

We offer our Users (as defined below) the ability to craft immersive, intelligent customer experiences using our on-line tools to engage with and have a conversation with your customers in real time. We offer our Users various tools including a visual journey editor to create visual, multi-step content and micro interactions with customers that can be embedded directly into any website or platform without the need for coding. We also allow our Users to use real time analytics to understand customer interactions and behaviour and pick up on actionable trends and insights. The online content created by Users is collectively referred to as User Content.

Functionality

• We offer Users the ability to capture and download more meaningful data that unlocks richer customer insights and content drop-off.
• We offer the Users the ability to create complex, branded applications and microsites utilizing pre-built templates and engagement blocks for various categories and industries including promotions, marketing, lead generation, research and more.
• We offer features that allow Users to imbed third party software applications into User Content to accept secure payments, receive file uploads, and create and share QR codes.
• We offer Users cross-channel communication to their customers by allowing Users the ability to send out Emails or SMS at any point in time of the customer’s journey.

There’s a list of full features under Pricing page see below website link: https://fronterly.com/pricing

1.2 Legal Agreement

Fronterly.com (referred to in these Terms of Use as the Website) is owned and operated by Fronterly Pty Ltd (ACN 659 014 749), who is referred to in these Terms of Use as “we”, “us”, “our” and similar grammatical forms.

The material on the Website is copyright © 2025 Fronterly Pty Ltd or other copyright owners.

These Terms of Use, together with any additional terms which may apply to some of our services and features as presented on our Website (together the Fronterly Terms), set out the entire terms and conditions applicable to each visitor or user (User or you) of the Website and any other services, applications or features we may offer with respect to our Website (Services).

Our Website and Services are available for you to:

1. Access only on you accepting without alteration all of our Terms of Use and any other Fronterly Terms. By accessing the Website, creating a User Account and/or using (or registering to use) any of our Services, you confirm that you are agreeing to these Terms of Use and any other Fronterly Terms.
2. Upload material or information only on you accepting without alteration all of our Terms of Use and any other Fronterly Terms. By continuing to provide and/or upload material or information about your product or service you are agreeing to our Terms of Use and any other Fronterly Terms related to uploading material or information to our Website.

By using our Website, creating a User Account and/or using any of Services, you acknowledge that you have read our Privacy Policy.

1.3 User Account

In order to access and use our Services, you must first register and create an account with us (User Account).

Creation of a User Account or purchase of Paid Services (as defined in section 5.1 below) can be done directly on our Website.

1.4 Account Access

Depending on the Service, you may invite team members to your User Account and assign them certain roles and permissions within your User Account.

Each person granted permission to perform activities on a User Account is referred to as occupying a Seat.

If you allow anyone other than yourself to occupy a Seat, they may also (depending on the permissions you assign to them) perform actions available to you including:

1. making changes to your User Content and User Account;
2. accept any legal terms available therein;
3. making representations, promises, undertakings and more.

You agree that all such activities will be deemed to have occurred on your behalf and in your name as the owner of the User Account regardless of whether such actions were specifically authorised by you.

We very strongly recommend that you keep the log-in credentials for your User Account confidential and only allow people you trust access to access your User Account as you will be solely responsible for all activities occurring under your User Account, and therefore for any damages, losses or expenses that may result therefrom.

You agree that you must provide accurate and complete information when registering your User Account and using our Services.

If you are a person occupying a Seat will also need to register and create a User Account of their own in order to access the User Account under which they are occupying a Seat. Therefore, these Terms of Use and any other Fronterly Terms will also apply to them.

1.5 Account Ownership

The owner of each User Account will be the person or entity whose email address is listed in our records as the owner of the User Account.

2. Obligations

In order to use our Website and our Services, there are certain obligations and conditions that you need to meet.

2.1 Warranties

You confirm that:

1. You are at least 16 years of age if you are an individual within the European Union, at least 18 years of age within Australia or of the legal age of majority required to have full legal capacity in your place of residence.
2. You have the legal authority to enter into a legally binding agreement with Fronterly Pty Ltd (ACN 659 014 749), for yourself or on behalf of the person or entity committed by you to these Terms of Use and Fronterly Terms.
3. You:
   1. own all rights in; or
   2. have (and will maintain) full power, title, licenses, consents, permissions and authority in and to, any content you upload, publish or develop as User Content in respect of your User Account.
4. Your User Content is (and will continue to be) true, current, accurate, non-harmful, non-infringing upon any third-party rights and is in no way unlawful in content or for publication, transmission or use.

2.2 Positive Obligations

You agree to:

1. Comply with all applicable laws and contractual terms governing your use of our Website and our Services.
2. Be solely responsible and liable for any uses of our Services that occur under your User Account (including by persons occupying Seats in respect of that account) and for any of your User Content.
3. Receive, from time to time, promotional messages or materials from us or our partners by mail, email or any other contact form you may provide us (including your phone number for calls and text messages). Please notify us at any time if you do not wish to receive such promotional messages or materials.
4. Allow us to use in perpetuity, worldwide and free of charge, any version of your User Content (or any part thereof) for our marketing and promotional activities (whether online or offline) and to modify such material for such purposes, and you waive any claims against us or anyone on our behalf relating to any past, present or future moral rights, artists’ rights or any other similar rights worldwide that you may have in your User Content with respect to such permitted use.
5. Us having the right to offer our Services in alternative price plans with differing restrictions and functionality within each price plan.

2.3 Prohibition on copying

You agree not to:

1. Modify or copy:
   1. the layout of the Website or any of our Services; or
   2. any computer software or code contained in the Website or in any of our Services.
2. Copy, reproduce, translate, adapt, reverse engineer, compile, decompile, vary, modify or disassemble the Website, our Services (or any part thereof), without the express written consent of Fronterly Pty Ltd, except as expressly authorised by these Terms of Use or any other Fronterly Terms.

2.4 Prohibition on unlawful, obscene or offensive material

You agree not to:

1. Submit, transmit or display any User Content in a context that may be deemed to be defamatory, a malicious falsehood, obscene, harassing, abusive, racist, offensive, dishonest, misleading or deceptive, fraudulent, encouraging criminal or harmful conduct, or which may otherwise violate our rights or the rights of any third party (without their prior written consent).
2. Upload, insert, collect or otherwise make available within our Website or our Services (or any part thereof) any malicious, unlawful, defamatory or obscene content.
3. Act in a manner that may be perceived as damaging to our reputation and goodwill or which may bring us into harm or disrepute.

2.5 Data theft prohibition

1. You agree not to use our Website or our Services for any illegal or unauthorised purpose, including but not limited to stealing or otherwise unlawfully obtaining data (including personal identifiable information) from third parties.
2. You agree not to engage in any activity that compromises the security or privacy of third party data.

2.6 Prohibition on malware / spyware installation

You agree not to use our Website or our Services to install, transmit, or distribute malware, spyware, or any other malicious software on any third party's device. You agree to take all necessary measures to ensure the security and integrity of our Services and not engage in any activities that may harm or disrupt the normal functioning of third-party devices.

2.7 Prohibition on falsely misrepresenting affiliation or endorsement

You agree not to falsely represent your affiliation with us or any third-party entity, or falsely state or imply that we or any other third party endorses you, your User Content, your business or any statements you make.

3 Use of material on the Website

3.1 Generally

1. You may not modify or copy:
   1. the layout of the Website; or
   2. any computer software and code contained in the Website.
2. We reserve all intellectual property rights, including, but not limited to, copyright in material or Services provided by us.

3.2 Links to other websites

1. This Website may contain links to sites on the Internet owned and operated by third parties and which are not under our control.
2. (b) In relation to the other sites on the Internet, which are linked to the Website, we:
   1. provide the links to other sites as a convenience to you and the existence of a link to other sites does not imply any endorsement by us of the contents of the linked site; and
   2. are not responsible for the material contained on those linked sites.

3.3 Third party software applications and tools

Where we permit or enable you to incorporate or imbed into your User Content any software application or software tool created by, owned by or licensed to a third party (Third Party Application), you represent and warrant to us that:

1. you are authorised, and continue to be authorised, by such third party to make use of the Third Party Application in any User Content;
2. your use of any Third Party Application in your User Content does not infringe on any of the rights (including but not limited to any intellectual property rights) of any third party;
3. you have satisfied yourself of the suitability of the Third Party Application for its intended use in your User Content.

3.4 Uploading information

You represent and warrant in relation to any material or information you provide to our Website or in using our Services (including in any User Content) that:

1. you are authorised to provide the material or information;
2. the material or information is not defamatory or a malicious falsehood in relation to any product, service, person or corporation;
3. the material or information is not the “passing off” of any product or service and does not constitute unfair competition or infringe the rights of any person or corporation;
4. the material or information does not infringe any intellectual property right including, but not limited to, trademarks, service marks or business names (whether registered or unregistered), confidential information and copyright; and
5. the material or information does not infringe any legislation or regulations of the Commonwealth of Australia and its respective States and Territories including, but not limited to, the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL) and any other parliament competent to legislate in relation to the Website or any law in any country where the material or information is or will be available electronically to users of this Website.

3.5 Disclaimer 1

1. (a) We are making our Website and our Services available for others to publish information and/or User Content without assuming a duty of care to Users. We are not in the business of providing professional advice and give no warranty, guarantee or representation about the accuracy, reliability or timeliness or otherwise, of the information contained on our Website or linked sites on the Internet.
2. (b) To the full extent permitted by law we disclaim any and all warranties, express or implied, regarding the:
   1. accuracy, reliability, timeliness or otherwise of any information contained or referred to on our Website or of any linked sites;
   2. merchantability or fitness for any particular purpose for any service or product contained or referred to on our Website or on any linked sites; and
   3. merchantability or fitness for use for any particular purpose of any Third Party Application
3. You agree we will not be liable under any circumstances for any loss of profits or any damages of any kind recognised by law (even if it has been advised of the possibility of such loss of profits or damages) which are the consequence of you:
   1. acting, or failing to act, on any information contained on or referred to on our Website, use of our Services or any of the linked websites;
   2. using or acquiring, or your inability to use or acquire, any service or product contained or referred to on our Website or our Services or any linked sites;
   3. making use of any Third Party Application.

3.6 Disclaimer 2

1. We do not warrant, guarantee or make any representation that:
   1. the Website, or the server that makes the site available on the Internet are free of malware, spyware, other malicious software or software viruses;
   2. the functions contained in any software contained on our Website will operate uninterrupted or are error-free;
   3. errors and defects in our Website or our Services will be corrected;
   4. any Third Party Application (whether endorsed or recommended by us or not) is free from error and is free of malware, spyware or other malicious software or software viruses.
2. You agree we are not liable to you for:
   1. errors or omissions in our Website, or linked sites on the Internet;
   2. delays to, interruptions of or cessation of the services provided in our Website, in our Services, or linked sites;
   3. any delay in providing Services to you;
   4. any fault, defect, delay, interruptions or cessation of the services provided by any third party, including in connection with any Third Party Application;
   5. defamatory, offensive or illegal conduct of any user of our Website or our Services,

   whether caused through our negligence or the negligence of our employees, independent contractors or agents, or through any other cause.

3. You agree to accept the full cost of any necessary repair, correction and maintenance of any of your computer software or hardware, which may be necessary as a consequence of you accessing our Website or our Services.

3.7 Limitation of liability

Clause 3.4 (disclaimer 1) or clause 3.5 (disclaimer 2) may not apply to you in jurisdictions in which limitations on or exclusions of warranties or liabilities are not permitted by law. To the full extent permitted by law our liability for any implied warranty or condition is limited, at our choice, to one or more of the following:

1. if the breach of an implied warranty or condition relates to services:
   1. the supply of the services again; or
   2. the payment of the cost of having the services supplied again; and
2. if the breach of an implied warranty or condition relates to goods:
   1. the replacement of the goods or the supply of equivalent goods;
   2. the repair of such goods; or
   3. the payment of the cost of replacing the goods or acquiring equivalent goods, or having the goods repaired.

3.8 Use of personal information gathered

1. We and any people or legal entities authorised by us may gather and process the personal information:
   1. which you may provide when accessing our Website or our Services, such as your name, address, e-mail address and other personal information about you; and
   2. regarding the way in which you use the Website including, without limitation, information acquired through the use of “cookies” delivered to your computer when you access our Website.
2. We may authorise others to offer you goods and services using the information acquired, as described in clause 3.8(a).
3. We will comply with the Australian Privacy legislation in respect to our collection, storage and use of your personal information. Please refer to our full Privacy Policy for details of how we collect, store and use your personal information.

4 Content and ownership

4.1 Your intellectual property

1. You retain all intellectual property rights, including but not limited to copyrights, trademarks, and patents, in any content, data, or materials provided by you (User's IP) in connection with the use of our Website, your User Content and the provision of any of our Services.
2. You grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display User's IP solely for the purpose of marketing, providing and improving our Website and any of our Services.

4.2 Our intellectual property

1. We retain all rights, title and interests in our Website and any of our Services, including:
   1. all copyrightable material and any other content which may be the subject of intellectual property rights (whether or not they are capable of registration);
   2. any software, applications, algorithms, interactive features, advertising and acquisition tools, inventions, trade secrets, logos, domains and any other materials provided by the us;
   3. All logos, icons, brand names or service names that identifying us as the owner and operator of this Website and any of our Services;
   4. the look and feel of our Website and our Services (collectively, Fronterly’s IP).
2. All other trademarks or service marks on this Website are the property of their respective owners.
3. Subject to:
   1. your full compliance with our Terms of Use and any Fronterly Terms; and
   2. timely payment of all applicable Subscription Fees,

   we grant you a limited, non-exclusive, non-transferable license to use Fronterly’s IP solely for the purpose of accessing and using our Website and any of our Services during the term of this Agreement.

4. Upon termination of this Agreement, our license to use the User's IP shall survive, and we may retain and continue to use the User's IP for the abovementioned purposes.
5. These Terms of Use and any other Fronterly Terms do not convey any right or interest in Fronterly’s IP (or any part thereof) or the intellectual property of any third party.
6. Nothing in these Terms of Use or any other Fronterly Terms constitutes an assignment or waiver of our intellectual property rights under any law.

5 Subscription Fees

5.1 Payment obligation

1. The use of our Website or our Services may be subject to the payment of particular fees that may be determined by us in our sole discretion (Paid Services and Fees respectively).
2. We will notify you of any Fees then in effect in relation to any Paid Services you may wish to purchase from us.
3. In consideration for the access and use of our Website and any Paid Services provided by us, you agree to pay the Fees as specified in the pricing plan selected by you at the time of subscription.

5.2 Billing period

Fees are billed on a monthly basis, in advance, and are non-refundable, unless otherwise expressly stated in this Agreement.

5.3 Payment method

You shall provide valid and up-to-date credit card information or other payment details and you authorise us to automatically charge the Subscription Fees using the payment method provided.

5.4 Price changes

We reserve the right to change our Fees upon providing you with at least 30 days notice. Continued use of the Services after the effective date of the fee change constitutes acceptance of the new Subscription Fees.

5.5 Taxes

Unless otherwise stated, all Fees are exclusive of any applicable Goods and Services Tax (GST). If GST applies to the supply, you agree to pay the applicable GST in addition to the Subscription Fees.

5.6 Cancellation by you

1. You may discontinue to use or request to cancel your User Account and/or any of our Services at any time, in accordance with the instructions available on our Website or on our Services.
2. The effective date and time of such cancellation shall be the date and time on which you have completed your cancellation process on our Website or on our Services.
3. Notwithstanding anything to the contrary herein, with respect to renewal of Paid Services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have made the payment. Please note that as cancellation requests may take a few days, in order to avoid the next automatic renewal and respective charge, the cancellation request should be made at least 14 days prior to the expiration of the then current service period.

5.7 Auto-Renewal

1. Unless you discontinue or cancel your subscription to our Website or any of our Paid Services, this Agreement shall automatically renew for successive renewal terms equal to the original subscription term (each a Renewal Term).
2. The fee for each Renewal Term shall be the same as the undiscounted fee during the prior term, unless we provide written notice of a fee increase at least 30 days days before the end of the then-current term.
3. You acknowledge and agree that, by failing to discontinue or cancel your subscription to our Website or our Services, this Agreement will automatically renew for successive Renewal Terms, and you will be responsible for the payment of the applicable subscription fees for each Renewal Term.
4. We may provide electronic notices and reminders regarding upcoming renewals to the designated email address on record.

5.8 Changes to subscription terms

1. We reserve the right to modify Fees and terms upon written notice to the Subscriber at least 30 days prior to the end of the then-current term.
2. If you do not agree to the modified fees or terms, you may discontinue to use or request to cancel your User Account and/or any of our Services in accordance with the instructions available on our Website or on our Services.

5.9 Suspension of services

We reserve the right to suspend your access to our Website or any Services if Fees remain unpaid for a period exceeding 7 days from the due date.

5.10 Termination for non-payment

In addition to any other rights or remedies available to us, we may terminate this Agreement for non-payment of Fees if such non-payment continues for a period exceeding 14 days from the due date.

5.11 Right to refuse renewal

We reserve the right to refuse renewal of any subscription for any reason, including but not limited to non-payment of fees of violation of our Terms of Use or any other Fronterly Terms.

5.12 Refund policy

All fees are non-refundable except as provided by law.

6 Termination

6.1 Termination of access

In addition to any other rights contained herein, we may, terminate access to our Website or any of our Services at any time without giving any explanation or justification for the termination of access, and you agree that we have no liability for any costs, losses or damages of any kind arising because of our terminating access to our Website or our Services.

6.2 Loss of data and User Content

If your User Account or any of our Services related to your User Account are cancelled (whether at your request or at our discretion), it may cause or result in the loss of certain content or features of your User Account, including any User Content, end user data or other usage data retained therein (Capacity Loss). You acknowledge and agree that we shall not be liable in any way for such Capacity Loss, or for saving a back up of your User Account, User Content or end user data.

After termination of your User Account, we reserve the right to delete all data in the normal course of operation. Data cannot be recovered once your User Account is cancelled or terminated.

7 Privacy

Use of our Website or our Services may require or involve the submission, collection and/or use of personally identifying or identifiable information.

In particular, and as part of accessing or using our Website or our Services, we may collect, access or use data relating to your User Account, User Content and end users including activities and navigation undertaken by Users and end users through our Website and/or our Services.

We encourage you to read our Privacy Policy on a regular basis for a description of these data collection and use practices.

8 Changes and Updates

1. We reserve the right to change, suspend or terminate any of our Services (or any features thereof, or prices applicable thereto), and/or cancel your access to any of our Services (including removal of any materials or User Content created by you in connection with the use of our Website or our Services) for any reason and/or change any of our Terms of Use or other Fronterly Terms with or without prior notice - at any time and in any manner.
2. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our Website or our Services (or materials, content or services created, developed or connected by you in connection with our Website or our Services).
3. If any such changes involve the payment of additional or higher Fees, we will provide you with a notice regarding such additional or higher Fees prior to enabling such specific changes. If you fail or refuse to pay such additional or higher Fees, we may (at our sole discretion) cancel your User Account (as further explained in Section 7 above), continue to support your then-current Services without enabling such changes, or provide you with alternative Services.

9 Limitation of Liability

We and our respective officers, employees and agents have no liability for any costs, losses or damages of any kind, which you may incur, arising whether directly or indirectly from:

1. using our Website and/or any of our Services;
2. in relation to or in connection with any material or information supplied in respect of advertising on our Website or our Services;
3. your use of any Third Party Application;
4. any content uploaded by another user of the Website or Services;
5. as a consequence of removing any material or information from our Website or our Services;
6. any delay in removing removing material or information from our Website;

10 Indemnity

You will at all times indemnify and keep indemnified us and our respective officers, employees and agents (Those Indemnified) from and against any loss (including reasonable legal costs and expenses) or liability incurred by any of Those Indemnified arising from any claim, demand, suit, action or proceeding by any person against any of Those Indemnified where such loss or liability arose out of, in connection with or in respect of:

1. any breach of these Terms of Use by you;
2. your unauthorised use of any Third Party Application;
3. your User Content (including your use of Third Party Applications);
4. any infringement by you of the rights (including but not limited to and intellectual property rights) of any third party;
5. publication of or distribution of material or information supplied by you.

11 Governing Law and Jurisdiction

1. If any part of these Terms of Use or other Fronterly Terms is found to be void, unlawful, or unenforceable then that part will be deemed to be severable from the balance of these Terms of Use and other Fronterly Terms and the severed part will not affect the validity and enforceability of any remaining provisions.
2. These Terms of Use and other Fronterly Terms will be governed by and interpreted in accordance with the law of the State of Victoria, Australia, without giving effect to any principles of conflicts of laws.
3. You agree to the jurisdiction of the courts of the State of Victoria, Australia to determine any dispute arising out of these Terms of Access.

12 Gift Cards

12. Digital Gift Card Terms of Use

These terms apply to the purchase, delivery, redemption, and use of digital gift cards and digital Mastercard products available via the Fronterly platform. By placing an order through our platform, you agree to be bound by these terms.

12.1 Gift Card Supply and Fulfilment

1. All digital gift cards available through Fronterly are supplied either by:
   • InComm (for retailer-branded gift cards); or
   • Vault Payment Solutions Pty Ltd (for digital prepaid Mastercard products).
2. Gift cards are delivered via a front-end micro-site, email or SMS either instantly or through manual fulfilment, depending on how your business campaign is configured.
3. Cards are delivered to the recipient email address or mobile number supplied by you or the end recipient. It is your responsibility to ensure recipient details are accurate.
4. Only fixed-value denominations are offered; businesses may choose the value at the time of order, depending on options available for each brand.
5. Once an order is submitted, it cannot be amended or cancelled. Please double-check all order information before submitting.
6. No refunds or exchanges will be provided for incorrect selections, undelivered cards due to incorrect email addresses, or change-of-mind. This applies to all digital gift cards, in line with standard industry practices.

12.2 Digital Mastercard

1. Our digital Mastercard products are issued by Vault Payment Solutions Pty Ltd and subject to their full terms and conditions.
2. A card issuance fee applies for tokenization of the digital Mastercard (typically $2.95, but may vary depending on program specifics).
3. Digital Mastercards expire 12 months from the date of activation.
4. These digital cards can be used online or in-store (subject to participating merchants and Vault’s acceptance policies).
5. Fronterly does not control Vault's approval process or transaction rules. All usage queries should be directed to Vault support.

12.3 Eligibility

1. Gift card and prepaid Mastercard purchases through Fronterly are strictly limited to business customers only.
2. End consumers cannot purchase products directly from Fronterly’s platform.

12.4 Disputes & Support

1. For platform issues or fulfilment support, please contact: [email protected]
2. We will do our best to resolve any issues within a reasonable timeframe.
3. Transaction issues relating to the use of a specific gift card must be raised with the card issuer (e.g. Vault or a participating retailer).

12.5 Flexi Gift Card Terms

These terms and conditions of use apply to Flexi Gift Cards issued by Fronterly Pty Ltd (ABN 31 659 014 749) (Fronterly, we).

Flexi Gift Card means the digital gift card that can be Redeemed for one or more Digital Rewards on a redemption website.

Redeemed means to swap the Flexi Gift Card on a redemption website for one or more Digital Rewards.

Digital Reward means the third party gift card or voucher that is ditributed and/or emailed to each recipient upon Redemption of a Flexi Gift Card.

1. A Flexi Gift Card may be Redeemed for one or more Digital Rewards of equivalent total face value.
2. A Flexi Gift Card is Redeemed only for Digital Rewards approved by Fronterly.
3. 3. A Digital Reward may be activated and Redeemed for goods and services at the participating retailer.
4. Your Flexi Gift Card must be Redeemed by the expiry date stated when you receive your Flexi Gift Card. Flexi Gift Cards expire at 11:59 AEST on the stated expiry date of the Flexi Gift Card. If you do not Redeem the Flexi Gift Card during the validity period, you will forfeit the Flexi Gift Card.
5. Your Digital Reward must be Redeemed for goods and services at the participating retailer by the expiry date stated when you activate your Digital Reward. Digital Rewards that are not used within the designated time frame cannot be re-activated, extended or refunded in any way.
6. Each Digital Reward may be subject to specific terms and conditions as set out by the issuer of the Digital Reward. Redemption processes, terms and conditions and instructions of use may vary across different Digital Rewards offered by merchants and suppliers.
7. Flexi Gift Cards and Digital Rewards cannot be Redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift card or voucher, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.
8. You must keep your Flexi Gift Cards and Digital Rewards secure. If your Flexi Gift Card or Digital Reward is lost, or you suspect an unauthorised transaction, you must immediately report this by contacting us at [email protected]. We may be able to stop stored Flexi Gift Cards and Digital Rewards being used if you can provide us with the reference code or URL details.
9. If you have a query or complaint about the Flexi Gift Card or Digital Reward you have received, please contact us immediately. We are not liable for the availability, quality or fitness for purpose of any goods or services purchased with a Digital Reward.
10. If you think there has been an incorrectly processed transaction in relation to your Digital Reward you must contact the issuer of the Digital Reward. Fronterly is unable to reverse any approved transactions.
11. We are committed to safeguarding information that is provided to us. When you Redeem your Flexi Gift Card, we collect information that is required to administer your use of the Flexi Gift Card and any delivery of Digital Rewards you select. This information is collected solely to support the administration of the Flexi Gift Card and Digital Rewards.
12. Victoria law applies to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of Victoria.

12.6 Gift Card Processing and Purchasing Errors

We strive for accuracy but acknowledge that errors can happen. We do not guarantee the accuracy, completeness, reliability, currency, or error-free nature of any descriptions, Partner pricing, Retailers, or pricing information shown on our Service. If an error occurs, we will aim to correct it promptly and adjust your order as needed or cancel the order. No refunds will be issued, and additional administration costs may apply. In some cases, a credit may be offered at the sole discretion of Fronterly management.

Last updated: 01 May 2025