System Status
All systems are operational
Having trouble? Troubleshoot connection issues or email us at [email protected]
- Open / load web experiences
- Submit responses
- Media
- Complex dynamic blocks
- Experience creation
- Publish experience
- Email and SMS notifications
- Media
- Login and authentication
- Web experiences
- Insights
- Summary (Big Picture)
- Responses
- Template saving / creation
- Account settings
- Subscription
- Plan payment system
- Share link
- QR Code
- Embeds
- www.fronterly.com
- Template gallery
Scheduled Maintenance
Scheduled Maintenance - Plan subscription services
On Wednesday 8th of November at 06:00 AET, we will be performing a scheduled maintenance to update our Pland and Subscription system which will last 2-4 hours.
During the update period the following services will be affected, and users of our platform might experience some errors with the following pages:
- Creating or upgrading plans.
- Updating payment information.
- Data missing or delays with showing data on the plan and billing page.
Note: Viewing your plan, invoices and your payment information should remain working and stable.
Please notify our support team if you encounter errors, delays, or any impact relating to these services. Contact us at https://www.fronterly.com/contact-us/.
As always we're constantly monitoring our systems and will provide updates on this page for your convenience.
Past Incidents
SMS service temporary disruption
On Jan 14th 2025 at 05:00pm AET, we had a disruption to our SMS authentication services and SMS's were not successfully being sent to recipients.
We experienced a brief disruption (less than 30 minutes) in our SMS service due to an issue with our SMS gateway provider. Our original provider "BurstSMS” was recently acquired by "Kudosity" and we weren't made aware of this. During their account migration process, our account settings were not transferred accurately. Specifically the "auto top-up" function was not enabled, which caused our account balance to reach zero which temporarily halted our SMS functionality.
The issue was identified quickly and I’ve reactivated the auto-top-up setting and service was restored. I’ve also double checked to make sure all other account settings were correct to prevent any recurrence.
Please notify our support team if you encounter any further SMS errors, delays, or any impact relating to these services. Contact us at https://www.fronterly.com/contact-us/.
As always we're constantly monitoring our systems and will provide updates on this page for your convenience.